Preventative Maintenance Agreements
Customer Care Solutions
Like most heavy machinery and control systems, stage equipment requires regularly scheduled cleaning, adjustment, and maintenance to stay in top-notch condition. Poorly maintained lighting and rigging equipment can be dangerous and can put those around it at serious risk.
A comprehensive maintenance and inspection program can address safety concerns while eliminating inconvenient "surprise" costs and problems.
Solutions from Parlights
Parlights offers Preventative Maintenance Agreements for your newly purchased or existing Theatre Systems.
From annual inspections to fixture alignment, lamp replacement to complete system maintenance: Parlights offers a range of Customer Care Solutions that will fit the budget and requirements of most facilities.
Let us help design a customized maintenance solution that is right for you!
Here's how it works...
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Operational Survey |
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The first step towards picking the right Customer Care Solution is understanding the facility. Inspect and Survey: We begin by performing a complete operational survey of the Theatrical Lighting and Rigging Systems installed in your space. It helps if documentation for any installed equipment is available for reference as we complete our study. Report and Recommend: During the course of the survey, an inventory of equipment is developed noting the condition and nature of each item inspected. A report is developed, and any deficiencies are noted along with recommendations for correction. |
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Customer interview |
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We bring a copy of our report to you, and explain our findings. During the conversation, we’ll discuss any questions about our report, findings, and recommendations. Discuss and Evaluate: During the course of our conversation, we will ask questions about the typical use, and users, of your facility to help determine the solution that is right for you…and your budget. Corrective Action: We may require that certain problems be corrected before we can enter into a Preventative Maintenance Agreement, and we will discuss these with you at this time. |
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Scheduled Maintenance |
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At a minimum, Parlights recommends annual inspection and cleaning of Theatrical Lighting and Rigging Equipment. Routine Maintenance: These visits provide an opportunity for us to evaluate the yearly wear and tear on your system, and correct small problems before they become big ones. Inventory Comparison: The inventory established during the initial operational survey is referenced and changes in quantity and condition are noted along with recommendations for preventative or corrective action. Flexible Scheduling: Maintenance visits may be scheduled on a bi-annual, quarterly, or monthly basis if necessary. |
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Additional Services
Parlights offers a variety of options to our Preventative Maintenance Customers. Your Contract is developed based upon your stated requirements, our operational survey, and your personal preferences. Additional services available from Parlights through a Preventative Maintenance Agreement include:
Discounts:
Reduced Service Rates
Discounts on replacement and Upgrade Parts
Annual fixed pricing schedules for expendables
Factory Invoice + 10% Equipment Replacement Program
Guaranteed response times at Standard Rates
Training and Documentation:
Operations and Maintenance Manuals
User Training and Operational Safety Seminars
"Rep" Lighting Plot design
Lamp Replacement Guides
Equipment Maintenance and Replacement Schedule
Generation of Facility and System Drawings
Engineering Studies
Services:
Lighting Fixture Cleaning & Bench Focus
Scheduled Lamp Replacement
Connector inspection and maintenance
"Rep" Plot Hang and Focus
On-site DMX-512 Back-Up unit
Free loaner replacement console
On hand copies of system configuration files
Contact us via phone, fax, or e-mail to discuss the Customer Care Solution that is right for you!